Order fulfillment and shipping information

  1. Free Shiping: Currently. the products shipped from a warehouse located in Malaysia are sent out under "Free Shipping" (in most cases) to the states of Selangor, Negeri Sembilan, Melaka, Johor, Penang, and to Kuala Lumpur and Putrajaya only. From time to time, we may also announce free shipping to other locations. Such a free shipping would be specifically mentioned on the product page.
  2. Warehouse location and how it affects the order fulfillment: Please check carefully on the product page to know from which country your items are being shipped. This affects the shipping and delivery time. This may also affect levy of customs in your country of delivery. Usually, in case of our items, there is no customs duty. However, in some cases and in some countries, customs taxes or duties may apply. Please do bear this in your mind while ordering the products.
  3. Customs charges: If the products ships from the warehouse located outside your country the customs in your country may (or may not) impose some charges (in most cases, none). This customs clearance and payment of customs duty etc is the responsibility of the buyer. This is beyond our control. We also cannot tell in advance, if there would be any customs costs or not in any particular product. All these are governed by the laws of your country. 
  4. Shipping and delivery times:
    • Shipping from a warehouse located in Malaysia is done within 3-4 days of the complete order with all payments cleared. Within Malaysia, these consignments usually reach the buyer within 1-3 days of the shipment being picked up by the courier. 
    • Shipping from warehouses located outside Malaysia, the ordered product is usually shipped out within 7 working days. Such shipments usually take 1 to 4 weeks to deliver after being shipped out. In some unusual cases, it may even take 6-8 weeks to deliver. We do try our best to expedite shipping, however, we cannot promise quick delivery.
    • Shipping by other /affiliate websites: Some products are sold by other providers and links are placed on the product page as "Buy from XYZ site" (where XYZ would be the name of the website). Such products are sold through these websites directly to you and not by the melakastore.com. The shipping and delivery time and costs involved in order fulfillment are all controlled by them. For such products, we only act as an 'advertiser' and re-direct you to other affiliate websites who sell the product directly to you. We clearly indicate this by placing a button stating "Buy from XYZ site" (where XYZ would be the name of the website). Order fulfillment, including shipping and delivery, is controlled by these websites and NOT by us. We do not have any control over such purchases done from these websites and our relationship is only as an advertiser of their product for which they pay us a small commission when you make a purchase from them (more about this at Affiliate and Advertising Disclosure)